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Customer Support Our
customers will have an experienced technical staff fully dedicated to
help them in their daily tasks, insuring a smooth and deliverable work
in regards to: |
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Executing complex tasks |
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Share solutions with the customer |
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Resolve any issue arising while using the software |
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Identify and report new requests |
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Support Methods |
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on the level of the support needed, our team would provide either of the
following options: |
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On-site support: A visit would be scheduled and an on site
intervention is performed |
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Phone support: Tasks would be resolved using phone conversations,
either by the land line during working hours, or using mobile phone for
off hours. |
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Web support (online and team viewer): On line chatting and customer
test areas would be remotely accessed from our offices for any data
inquiry, or installation required as per the customer request. |
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